Refund policy

Every order carries a 30-day money-back guarantee starting the day we confirm the booking or registration.

When a refund applies

• A qualifying night does not post after we have re-filed it with the program.
• A status challenge completes and the tier is not granted.
• An instant elite tier does not appear on your account within the stated window.
• We cannot secure the Friends & Family rate we quoted, before you travel.

When it does not

• You cancel after a non-refundable hotel reservation has been paid on your behalf.
• The account details you gave us were wrong and the credit posted elsewhere.
• A stay was completed and delivered as described.

How to request one

Write to us from the contact page with your order reference. We answer within one business day, and approved refunds are returned to the original payment method through Stripe within 5-10 business days.